Privacy Policy
Louvida ("Louvida", "we", "us", "our") operates the Louvida mobile application and the website at earthist.com.au and earthist.app (together, the "Platform"). We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we use and disclose it, and your rights.
1. The personal information we collect
Depending on whether you are a business or a creator, we may collect:
- Identity & contact details — name, email address, phone number (if provided), business name, username/handle, profile photo.
- Verification details — Australian Business Number (ABN), business verification documents, and (for creators receiving payouts) identity and bank details collected by our payments provider.
- Location information — your suburb and approximate location, used to match businesses with nearby creators and to display map results.
- Payment information — once online payments launch, processed by Stripe. We do not store full card numbers; we receive limited transaction metadata (amounts, status, payout state). During the launch beta, Louvida does not process payments.
- Content you provide — briefs, bids, messages, reviews, portfolio images and video, and other content you upload.
- Instagram data — if you choose to connect Instagram, we receive your handle and recent media via the Instagram API to populate your portfolio. You can disconnect at any time.
- Device & usage data — device push token, app interactions and analytics events, and technical logs used to operate and improve the Platform.
2. How we collect it
We collect personal information directly from you when you create an account, complete onboarding, post a brief, place a bid, message another user, make or receive a payment, or contact support. We also collect information automatically as you use the app, and from third parties such as Stripe (payment and payout status), Instagram (if connected), and the Australian Business Register (if we verify an ABN).
3. Why we use it
- To create and manage your account and verify your identity or business.
- To operate the marketplace — matching, briefs, bids, bookings, messaging and reviews.
- To process payments, hold funds in escrow, and pay out creators, once online payments launch.
- To send transactional and service communications (e.g. booking confirmations, payout notices) and push notifications you have enabled.
- To provide support, prevent fraud and abuse, enforce our Terms, and keep the community safe.
- To comply with our legal obligations, including tax and record-keeping.
- To analyse and improve the Platform.
4. Who we disclose it to
We disclose personal information to service providers who help us run the Platform, including:
- Stripe — payments, escrow and creator payouts (Stripe Connect), once online payments launch.
- Supabase — database, authentication and file storage.
- Mapbox — map rendering and geocoding.
- Resend — transactional email delivery.
- Expo, Apple and Google — push notification delivery.
- Meta / Instagram — only if you connect your Instagram account.
- Sentry — crash and error diagnostics.
We also disclose limited profile information to other users where necessary for the marketplace to function (for example, a creator's public profile is visible to businesses, and a business's verification status is shown to creators). We may disclose information where required by law or to protect our rights and the safety of users.
5. Overseas disclosure
Some of our service providers store or process data outside Australia (including in the United States and the European Union). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.
6. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including encryption in transit, access controls and row-level security on our database. No method of transmission or storage is completely secure.
7. Accessing and correcting your information
You can access and update most of your information directly in the app. You may also request access to, or correction of, your personal information by contacting us at privacy@earthist.com.au. We will respond within a reasonable period.
8. Retention and deletion
We retain personal information for as long as needed to provide the Platform and to meet our legal, tax and record-keeping obligations. You can delete your account directly in the app (Me, then Delete account) or by contacting us; some information may be retained where the law requires (for example, transaction records).
9. Cookies and the website
Our website uses minimal cookies and similar technologies necessary for the site to function. We do not use the website for behavioural advertising.
10. Children
The Platform is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18.
11. Complaints
If you have a privacy complaint, contact us at privacy@earthist.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Changes to this policy
We may update this policy from time to time. The current version is always available at earthist.com.au/privacy, with the "Last updated" date above.
13. Contact
Louvida
Melbourne, Victoria, Australia
privacy@earthist.com.au