In short: Louvida is a place to find restaurants through short videos and ask for a table. Venues run their own venues, creators run their own businesses, and we run the Platform that connects you. These Terms explain what each of us is responsible for. Nothing in them takes away rights you have under the Australian Consumer Law.
1. These Terms, and who you are contracting with
These Terms of Service ("Terms") govern your use of the Louvida app and the website at louvida.com (together, the "Platform"). Louvida is being incorporated in Australia; until then the Platform is operated by its founders, based in Melbourne, Victoria, and we will update this page with the company name, ABN and registered address once the company is registered. By creating an account or using the Platform you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.
Contact: support@louvida.com.
2. Who can use Louvida
Different parts of Louvida have different age requirements:
- Browsing without an account. You can browse venues, menus, opening hours and the map without creating an account, and we do not ask your age.
- A diner account. You must be at least 16 years old. We ask for your date of birth once when you create the account, and we keep only whether you met the minimum age — not the date itself.
- A business or creator account. You must be at least 18 years old, able to form a binding contract, and authorised to act for any business you represent.
The Platform is intended for use in Australia. You must give accurate information and keep your login secure. One account per person or business. If we become aware that an account holder is below the minimum age for their account type, we may suspend or close the account.
3. What Louvida is, and what it is not
Louvida is a discovery platform:
- Diners watch short videos from venues, save places, follow friends, message participating venues and write reviews after visiting.
- Venues present their venue, publish videos, receive messages from diners, and can book creators.
- Creators are independent businesses that venues can book to film content.
Louvida does not own, operate or control any venue, does not prepare food, does not guarantee that a table, dish, price or opening time will be available, and is not the employer, agent or partner of any venue or creator. When a venue accepts a creator's bid, the contract for those services is between the venue and the creator; Louvida is not a party to it.
4. Table bookings and offers
Louvida does not currently take table bookings or reservations, and does not offer deals, discounts or other offers. You cannot request a table through Louvida, and nothing in the app claims that you can. If we introduce bookings or offers in future, we will update these terms before doing so.
Louvida has never charged diners for bookings and does not take payment for meals. Any arrangement you make with a venue — including any deposit or cancellation rule — is directly between you and that venue, under the venue's own terms.
5. Venue listings and claiming a venue
Some venue pages are listings we created from public information such as business name, address, phone, website, opening hours, cuisine, price range and public rating data from services like Google. These pages are marked as not yet claimed. They do not mean the venue has joined Louvida, endorses Louvida or is affiliated with us, and they cannot be booked or messaged through the app.
If you own or manage the venue you can claim the page, correct it, or ask us to remove it or any content on it, by emailing support@louvida.com from a business address. We action removal requests within 24 hours. Public information can be wrong or out of date; tell us and we will fix it. Rating information from Google is shown with attribution and remains subject to Google's terms.
6. Your content, and the licence you give us
You keep ownership of what you post: videos, photos, menus, reviews, messages and profile information ("Your Content"). You grant Louvida a non exclusive, worldwide, royalty free licence to host, store, reproduce, adapt (for example transcode, crop or generate a thumbnail), display and distribute Your Content on the Platform, and to feature it in Louvida's own promotion of the Platform, for as long as it is on the Platform and for a reasonable period afterwards for backups and caching. You can delete Your Content at any time, and we will stop using it in new promotion when you do.
You confirm that you have the rights you need for what you post, including for any people, music, artwork, brands or venues shown in it, and that venue content is posted by or with the authority of the venue. Do not post content you do not own or have permission to use.
7. Community rules
You must not post, send or do anything that:
- is unlawful, defamatory, harassing, bullying, hateful, sexually explicit, violent or promotes self harm;
- infringes someone else's intellectual property, privacy or other rights;
- impersonates a person or business, or misrepresents your connection with one;
- is spam, a scam, or misleading about food, prices, availability or health claims;
- manipulates reviews or ratings, including reviews you were paid or incentivised to write, reviews of your own or a competitor's venue, or reviews of a visit that did not happen;
- makes bookings you do not intend to keep, or repeatedly fails to show;
- scrapes, copies or bulk downloads the Platform, or interferes with its security or operation.
8. Reporting, blocking and moderation
Every video, profile, review and message in the app can be reported using the flag icon, and any user can be blocked from their profile or a conversation. You can also email support@louvida.com with a link.
Louvida has zero tolerance for objectionable content and abusive users. We review reports and remove or restrict content that breaches these Terms, and the accounts responsible, within 24 hours of a report. Photos and videos are also screened automatically before publication. We may remove content or suspend an account at any time to protect users, comply with the law or respond to a valid complaint. If we suspend or remove something of yours we will tell you why where we can, and you can ask us to review the decision by replying to us; a person will look at it.
To report content that infringes your copyright or other rights, email support@louvida.com with the link, a description of the right you hold, your contact details and a statement that you believe in good faith that the use is not authorised. We remove infringing content promptly. If your content is removed you may send us a counter notice explaining why it should be restored, and we will review it and restore the content if the objection is not made out. Accounts that repeatedly infringe are suspended or closed.
Safety regulators and law enforcement can reach us at support@louvida.com, which is our published contact point for complaints, removal requests and notices, including from the eSafety Commissioner.
9. Reviews
Reviews must reflect a genuine experience at the venue. No offer, discount or reward on Louvida is ever conditional on writing a review, or on writing a positive one. We do not pay for reviews, we do not let venues delete or edit reviews about them, and we remove reviews only when they breach these Terms or the law. Venues may respond to reviews. If we ever run a promotion that involves reviews, the incentive will be disclosed in the review itself.
10. Venues
If you use Louvida as a venue, you confirm you are authorised to represent that business and that the information, photos, videos, menus, prices and offers you publish are accurate, lawful and yours to publish. You are responsible for honouring bookings and offers, for the food and service you provide, and for meeting your own legal obligations, including food safety, liquor licensing and consumer law. You must handle diner information you receive through Louvida (including names, phone numbers and any dietary needs) only to serve that booking and in line with privacy law. Louvida may verify your business and may suspend a venue page for repeated no shows, unhonoured offers or unresolved complaints.
11. Creators and the venue creator marketplace
Creators are independent businesses, not employees, contractors or agents of Louvida. You choose whether to bid, what to charge and how you produce the work; you are responsible for your own tax, insurance and equipment. Venues brief and pay creators for services agreed between them. Deliverables are licensed to the venue as agreed between them, and you keep any rights you have not granted.
Online payments are not active at launch. When they launch, venue payments will be processed and held by our payments provider, Stripe, and released to the creator when the venue approves the work, or automatically after the period stated in the app if the venue does not respond. Before an automatic release we notify both sides, and if either raises a dispute the funds stay on hold until it is resolved. Louvida charges creators a platform fee, shown before they bid; you are responsible for your own GST and tax, and we may need to report transaction and supplier details to the Australian Taxation Office under the sharing economy reporting regime, which is why we ask creators for an ABN.
Louvida does not hold your money on trust, is not a bank and does not provide financial services; payments are handled by Stripe under Stripe's own terms.
If we suspend or remove a creator's access to paid work on the Platform, we will give the reason, give notice where it is reasonable and lawful to do so, and provide a way to have the decision reviewed by a person.
12. Third party services
The Platform uses services provided by others, including Apple, Google (maps, places data and sign in), Meta (Instagram connection), Mapbox, Stripe, and venues' own booking systems such as OpenTable or SevenRooms. Their terms apply to your use of them. Content shown from a third party source is credited and linked to that source where we can.
13. Our intellectual property
Louvida, the Louvida name and logo, the Platform's design and its software belong to Louvida or its licensors. You may not copy, modify, reverse engineer, resell or commercially exploit them without our written permission. You may share links to Louvida pages freely.
14. Availability and changes to the Platform
We work to keep the Platform available but it may be interrupted for maintenance, updates or reasons outside our control. We may add, change or remove features. If we make a change that materially reduces what you get from the Platform, we will tell you in the app or by email before it takes effect, and you may stop using the Platform and delete your account.
15. Changes to these Terms
We may update these Terms. If a change is material we will give you at least 14 days notice in the app or by email before it takes effect, and it will never apply retrospectively to anything that already happened. If you do not accept a change, you can close your account at any time before or after it starts, at no cost and with nothing owing; that is your right, not a penalty. If you keep using the Platform after the change takes effect, the updated Terms apply from that date.
16. Suspension and ending your account
You can delete your account at any time in the app (Settings, then Delete account) or by emailing us. We may suspend or end your access if you seriously or repeatedly breach these Terms, if we are required to by law, or to protect other users; where it is reasonable and lawful to do so we will give you notice and a chance to fix the problem first. Sections that by their nature should continue (content licence for content already published, intellectual property, liability, disputes) survive.
17. Australian Consumer Law, and our liability
Our services come with guarantees that cannot be excluded under the Australian Consumer Law ("Non excludable Guarantees"). Nothing in these Terms excludes, restricts or modifies those guarantees or any other right you have under that law, and if any part of these Terms would do so, that part does not apply to you.
If you use Louvida as a consumer (for personal or household use, which is how diners use it), your rights under the Australian Consumer Law apply in full. Subject to those rights, and to the extent the law allows: the Platform is provided as is; we do not promise that information supplied by venues or drawn from public sources is complete, current or accurate; we are not responsible for the acts, omissions, food, service, safety or content of venues, creators or other users; and we are not liable for loss that was not reasonably foreseeable or that you could have avoided by taking reasonable care.
If you use Louvida for business (venues and creators), then to the extent permitted by section 64A of the Australian Consumer Law, our liability for failing to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again. Subject to the Non excludable Guarantees, our total liability to a business user for all claims in any 12 month period is limited to the fees that user paid Louvida in that period, or AUD 1,000 if no fees were paid, and we are not liable for indirect or consequential loss, loss of profits, revenue, goodwill or data.
If a third party brings a claim against us because you breached these Terms or the law, you agree to cover our reasonable, direct costs of dealing with that claim, to the extent the claim was caused by you and except to the extent it was caused by our own negligence or breach.
18. If something goes wrong
Please contact us first at support@louvida.com. We aim to acknowledge within 2 business days and to resolve complaints within 30 days. If we cannot agree, either of us may take the matter to a court or tribunal; nothing here prevents you from using consumer dispute services such as Consumer Affairs Victoria or the ACCC, or from exercising any right you have under the Australian Consumer Law.
19. Apple App Store
If you use the iOS app, these Terms are between you and Louvida, not Apple, and Louvida alone is responsible for the app and its content. Apple has no obligation to provide support or maintenance for the app. If the app fails to conform to any warranty we give, you may notify Apple and Apple will refund the purchase price if any; to the maximum extent permitted by law Apple has no other warranty obligation. Louvida, not Apple, is responsible for any claim that the app or your use of it infringes someone's intellectual property, and for addressing product liability or legal compliance claims about the app, subject to the Australian Consumer Law. You confirm you are not located in a country subject to a United States embargo or listed as a prohibited party. Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you.
20. General
These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction, without limiting any right you have to bring a claim where you live. Neither of us is responsible for a failure to perform caused by something outside our reasonable control, and if we do not enforce a right straight away we do not give it up. Notices to you go to your account email or appear in the app; notices to us go to support@louvida.com. If you send us feedback or suggestions, we may use them without obligation to you. You must not access the Platform by automated means, or at a volume that burdens it, without our written permission. If part of these Terms is unenforceable, the rest continues to apply. We may transfer our rights and obligations to another company as part of a sale or restructure; your rights under these Terms will not be reduced. These Terms, the Privacy Policy and any terms shown in the app for a specific feature are the whole agreement between us about the Platform.
21. Contact
Louvida · Melbourne, Victoria, Australia
Support and legal notices: support@louvida.com · Privacy: privacy@louvida.com