We're here to help. The fastest way to reach us is by email: support@louvida.com. We aim to respond within one business day, and we act on reports of objectionable content within 24 hours.
Common questions
How do I report a video, review, message or profile?
Open the item in the app and choose Report from its menu (the ⋯ or long‑press menu). You can also Block any user from their profile or from a conversation. Reports are reviewed by our team and objectionable content is removed within 24 hours. You can also email us with a link.
I own a restaurant that appears in Louvida but I never signed up
Some venues are listed from public information (name, address, hours, website, public rating) and marked as not yet claimed. Email support@louvida.com from your business address to claim the listing (you'll get full control of your page, videos, offers and bookings), to correct details, or to remove the listing or any content on it. Removal requests are handled within 24 hours.
How do bookings work?
You send a booking request from a venue's page or video; the venue (or its booking system) confirms it. Cancellation and deposit rules are set by the venue and shown before you book.
How do creator payments work?
Online payments are not yet active in the app. When they launch, a venue's payment is held in escrow by Stripe and released to the creator once the work is approved, or automatically after 72 hours. Louvida charges creators a flat platform fee shown before they bid.
How do I delete my account?
In the app: Me → Settings → Delete account. Your data is deleted or de‑identified within 30 days. You can also email support@louvida.com.
Location and privacy
Location is optional. If you don't allow it, Louvida shows Melbourne venues by default and you can search by suburb. See our Privacy Policy.
Legal
See our Privacy Policy and Terms of Service. Privacy requests: privacy@louvida.com.